Extasis Salon & Spa    11277 State Road      North Royalton, OH 44133      440-877-0700
Extasis Salon & Spa    11277 State Road      North Royalton, OH 44133      440-877-0700
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Extasis Salon & Spa    11277 State Road      North Royalton, OH 44133      440-877-0700
Salon & Spa Policy
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Spa Policy:

Your appointments are very important to the team
at Extasis Salon & Spa.
They are reserved especially for you.
We understand that sometimes schedule adjustments are
necessary; therefore, we respectfully request
at least 24 hours notice
for cancellation of salon services
that do not exceed One Hour
and 48 hour notice for spa services.
Spa Packages and Salon Services exceeding 1 hour
require a 48 hour cancellation notice as well.

As a courtesy, we will call and confirm your service
appointments prior to your appointment date. However,
if we are unable to reach you,
or can only leave a message, please understand
that it is your responsibility
to remember your appointment dates and times
to avoid late arrivals, missed appointments
and cancellation fees.

Reservations
All clients including clients with 3rd party vouchers scheduling
any Spa Packages or multiple services that exceed 1 hour,
must be held with a credit card.
A credit card "HOLD" transaction may be made on your credit card
to reserve the appointment time.
Your credit card
WILL NOT be charged if you show up for your appointment
on time or cancel 48 hours in advance.


No Show/ Late Cancellation Appointments:
Multiple services or Packages not cancelled 48 hours in advance will be
charged 100% of the ACTUAL service amount.( not the discounted amount )
Clients with a 3rd party voucher will retain their voucher for future use
in the event that a NO SHOW or LATE CANCELLATION CHARGE is applied
.

  • Late Arrival:
  • Up to 15 Minutes Late:
    We may shorten your service to accommodate the next guest
  • After 15 Minutes Late:
    May be charged up to the total amount of scheduled services.
    Your appointment may have to be rescheduled

    Returned Checks:
    Will be charged a $30 returned check fee


For the comfort and safety of all our guests:
Children are not permitted in the spa area unless they are being serviced.
Children are permitted in the Salon only if being supervised by an adult.

Please visit out SPA ETIQUETTE  page
to ensure your visit is a comfortable one.

Be Advised:  We have a no refund policy
on used product and service:.
If you are not satisfied with your product or service
for any reason, please bring it to our attention
immediately.
We will redo, replace or exchange it
to your satisfaction
within 1 week of initial service or purchase.
Monday (open seasonally)
Tuesday 10-9
Wednesday 11-7
Thursday 10-9    
Friday 10-7
Saturday 9-6
Sunday (by appointment)